Support runs through the in-app Support Center, available around the clock inside the app. Business details and official channels are listed here so you can verify that anyone contacting you is genuinely from Safabot.
Safabot never asks users to send money for trading, never offers managed accounts and never contacts users to place trades for them. If someone approaches you claiming to do any of those things using the Safabot name, report it through the Support Center.
The Support Center sits inside the app and is the only official channel. Messages are tied to your account, which means whoever answers can already see your plan, your credit balance and the relevant history without you having to prove who you are or repeat details across messages. Responses arrive in the same thread and stay there, so a conversation started days ago is still readable.
Common questions about credits, plans, refunds and account access are answered in the Support Center's own reference section, and checking there first is usually faster than waiting for a reply. Anything involving billing or account access should go through this channel rather than any third-party contact, because it is the only place where identity can actually be confirmed.
Through the in-app Support Center, which is available inside the app around the clock and is the only official support channel.
Safabot is operated from Cumilla, Bangladesh. Full business details are published on this page and on the Trust and Safety page.